Legal

Privacy Policy

Last updated 29 September 2026

This website exists so that you can find out who we are and get in touch. The only personal data it collects is what you type into one of its two enquiry forms, and the only thing we do with it is answer you.

1. Who we are

HLG Real Estate, operating as Home & Leisure Group, is a real estate brokerage based at The Binary by OMNIYAT, Business Bay, Dubai, United Arab Emirates. We are the controller of the personal data described below.

Email info@hlgrealestate.ae · office +971 4 578 0873 · mobile and WhatsApp +971 56 213 4945.

2. What we collect

Through the enquiry bar at the top of the site and the contact form at the bottom, we collect only the fields you fill in:

the type of enquiry you select - buying, selling, investing, a mortgage or a partnership;
your name and email address, which are required;
your telephone number, area of interest and message, all of which are optional;
a note of which of the two forms you used, so we can see where the enquiry came from.

That is the complete list. This website has no accounts, no login, no payments and no analytics, advertising or tracking software of any kind. We do not build a profile of you, and we do not buy personal data about you from anyone else.

3. Why we use it, and on what basis

We use what you send us to reply to you, to answer the question you asked, and to carry on that conversation - by email, telephone or WhatsApp - until it reaches its natural end. We also keep a record of the enquiry so that we can show what was said if a question ever arises about it.

Under Article 4 of Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, we rely on your consent, which you give by choosing to submit the form, and on the necessity of processing in order to take steps at your request before entering into any agreement. We do not use your details for any materially different purpose without asking you first.

We do not send marketing you did not ask for, and we do not pass your details to other companies to market to you. If we ever want to add you to a mailing list, we will ask, and every message will carry a way to stop receiving them.

4. Who else sees it

Your enquiry is handled by the HLG advisor it concerns, and by the colleagues who support them. Beyond that:

Our form provider: The forms are delivered by a third-party form relay service, which receives the submission and forwards it to our office inbox. It acts on our instructions and for no other purpose.
Our email and hosting providers: Ordinary suppliers who store our mailbox and serve this website, on the same footing.
Where the law requires it: We will disclose personal data where we are obliged to by a competent authority, a court, or by the regulations governing real estate brokerage in Dubai - including the checks required of us on a transaction.

We do not sell personal data. We never have.

5. Transfers outside the UAE

The form relay service and our email provider may process or store your enquiry on servers outside the United Arab Emirates. Where that happens, the transfer is made on the basis of your consent and under contractual terms requiring protection equivalent to that required by the Personal Data Protection Law, as contemplated by Articles 22 and 23 of that law.

6. Cookies and similar technologies

This website sets no cookies of its own and runs no analytics. It stores one flag in your browser's session storage, which records that you have already seen the opening animation so that it is not replayed as you move around. It contains no personal data, it is not sent to us, and it disappears when you close the tab.

Three third parties do load content into the page, and they see your IP address as a necessary part of delivering it. Two of them may set cookies of their own:

Google Maps, which draws the map on the Location section and may set Google cookies when it loads;
Google Fonts, which serves the typefaces;
Unsplash, which serves the photography.

Their handling of that data is governed by their own privacy policies, not this one. If you follow a link from this site to Instagram, LinkedIn, Facebook, TikTok, YouTube or WhatsApp, you leave this website and that platform's policy applies from that point.

7. How long we keep it

We keep an enquiry for as long as the conversation it started is live, and afterwards for as long as we may need it - to pick the conversation back up, to answer a question about advice we gave, or because a law or a regulator requires us to retain the record. Where none of that applies, we delete it. You can ask us to delete it sooner; see section 9.

8. Keeping it safe

Enquiries are transmitted over an encrypted connection and go straight into our office inbox, which is access-controlled. We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. If a breach occurs that puts your privacy or the confidentiality of your data at risk, we will notify the UAE Data Office and, where the law requires, you.

No transmission over the internet is ever completely secure, and we cannot guarantee that it is. Please do not send us passwords, bank details or copies of identity documents through the forms on this site.

9. Your rights

Under Articles 13 to 18 of the Personal Data Protection Law you have the right:

to be told what personal data of yours we hold and how it is being used (Article 13);
to receive it in a structured, machine-readable form, or have it passed on (Article 14);
to have it corrected if it is wrong, or erased (Article 15);
to restrict how we process it (Article 16);
to stop processing altogether, including for any marketing purpose (Article 17);
to object to a decision taken about you by automated means (Article 18). We do not make any such decisions - every enquiry to HLG is read by a person.

To exercise any of these, write to info@hlgrealestate.ae. We will not charge you for it, and we will come back to you. If you are not satisfied with how we have handled the matter, you may complain to the UAE Data Office.

10. Children

This site is meant for adults dealing in property. It is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, tell us and we will delete them.

11. Changes to this policy

If what we do with personal data changes, this page changes with it, and the date at the top will tell you when it last did. The version published here is the one that applies.

12. Getting in touch

Any question about this policy, or about how HLG Real Estate handles your information, can go to info@hlgrealestate.ae or +971 4 578 0873. You can also write to us at The Binary by OMNIYAT, Business Bay, Dubai, United Arab Emirates.